LEGAL REFERENCE

How dream11 Works for You

When you open an account with us, you're entering into an agreement that shapes how deposits flow through JazzCash, Easypaisa, SadaPay and Raast, how withdrawals are processed, and...

Account RulesDeposit & WithdrawalGame ConductDispute Resolution
dream11 How dream11 Works for You

Our Terms Apply Where Local Law Permits

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

NEED HELP

Get in Touch About These Terms

If you have questions about how our terms apply to your account, reach out through the channels below. Our support team reviews...

Live Chat Open the chat widget in your account or...
Email Support Send detailed questions to our support mailbox. We...
Formal Dispute If you believe a term has been applied...
WHY WE'RE TRANSPARENT

How Our Terms Protect Your Account

Every term we've set is designed to keep the platform fair and your account secure. We explain exactly how deposits clear, how withdrawals are verified, and what happens...

Clear Deposit Rules

We specify how JazzCash, Easypaisa, SadaPay and Raast deposits are credited, processing times, and minimum amounts. No deposits are held...

Withdrawal Verification

Withdrawals require identity checks to prevent fraud and money-laundering. We explain the verification steps upfront so you know what to...

Account Security Posture

Your password, two-factor authentication, and device verification are non-negotiable. We outline what happens if your account is compromised.

Game Integrity Standard

All games on our platform are tested for fairness. Terms specify that we do not manipulate odds and prohibit account...

Dispute Resolution Path

If you disagree with a decision—a withdrawal denial, account closure, or game outcome—we outline the steps to file, our review...

Jurisdiction Clarity

We state which laws govern your account and where disputes are heard. No surprises about which courts or arbitrators have...

How Terms Align with Other Policies

Our Terms & Conditions work alongside our Privacy Policy, Withdrawal Policy, and Game Rules. Each policy covers one domain so you're never confused about which rule applies.

Privacy Policy
Covers how we collect, store, and protect your personal data. Terms & Conditions does not repeat privacy rules; Privacy Policy is the source for data handling.
Withdrawal Policy
Dedicated page for withdrawal timelines, verification steps, and fee schedules. Terms reference this policy for specific processing details.
Game Rules
Each game lobby carries its own rule page. Terms & Conditions sets the house-level conduct rules; individual game rules are listed per title.
Payment Terms
JazzCash, Easypaisa, SadaPay and Raast have their own user agreements. Our Terms reference them; you accept both ours and theirs when you deposit.
Account Closure Policy
Explains how we close accounts, when funds are returned, and your right to appeal. Cross-referenced in Terms & Conditions but detailed separately.
Dispute Resolution
Formal dispute steps are in Terms & Conditions but also summarized in our Support Centre for quick reference when you need to file.
Anti-Fraud Rules
Terms outline prohibited account behaviour. Specific anti-fraud detection and response timelines are covered in our Security Posture document.

Key Elements That Shape Your Experience

These terms cover everything from how you sign up to how disputes are resolved. Below are the pillars that keep the platform running fairly and securely...

Account Ownership

Your account is personal and non-transferable. You're responsible for all activity under your login. Sharing your password or account credentials breaches these terms.

Deposit Mechanics

Deposits via JazzCash, Easypaisa, SadaPay and Raast are processed in real-time or within hours depending on your provider. Minimums and maximums are set per method.

Withdrawal Conditions

Withdrawals require identity verification and proof of funds origin. Processing times are stated per method. Denied withdrawals come with a reason and appeal window.

Game Conduct

You agree to play fairly and not exploit bugs, bots, or collusion. Violations lead to account suspension and funds forfeiture. Game outcomes are final once the round closes.

Dispute Handling

File a dispute through your account. We respond within 48 hours and investigate within 7 days. If we reject your claim, you can appeal once with new evidence.

Term Changes

We may update these terms with 14 days' notice. Material changes are announced in your account. Continued play after the notice date means you accept the new terms.

Frequently Asked About Terms & Conditions

Minor breaches may result in a warning. Serious violations—fraud, game exploitation, account sharing—lead to suspension or permanent closure. Your account balance at closure is reviewed and returned if no violation occurred.

Yes. Head to Account Settings, choose Close Account, and confirm. If you have an active balance, we process a withdrawal to your linked payment method within 5–7 business days.

No. The same terms govern your account across all devices. Mobile app, web browser, and tablet access follow identical rules. Your session may differ but your account obligations do not.

We retain account records for 7 years to comply with financial regulations. Your personal data is kept secure and not shared except as legally required. See our Privacy Policy for data retention detail.

We provide 14 days' notice before material changes. Minor clarifications may take effect immediately. We announce changes in your account dashboard and via email so you never miss an update.

Transactions in Pakistan use PKR. If you deposit from a foreign account, conversion rates are applied at transaction time using market rates from your payment provider (JazzCash, Easypaisa, SadaPay, Raast).